Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we handle it.

Last Updated: January 15, 2025

TasklySoft operates in the Vietnam market, providing advanced financial analysis education and training services. This policy explains how we collect, use, and protect your information when you interact with our website, services, or educational programs.

We comply with Vietnam's Law on Protection of Personal Data (effective July 1, 2021) and international best practices for data protection. By using our services, you agree to the practices described here.

Information We Collect

Personal Information You Provide

When you interact with TasklySoft, you might share certain information with us directly. This happens when you sign up for courses, request information, or communicate with our team.

Contact Details

Name, email address, phone number, and mailing address when you register or reach out to us.

Professional Info

Your background, experience level, and career goals to help us tailor educational content.

Payment Data

Billing information and transaction details when you enroll in paid programs (processed securely through third-party providers).

Learning Progress

Course completion rates, assessment results, and participation metrics to track your educational journey.

Automatically Collected Information

Like most websites, we automatically gather some technical data when you visit tasklysoft.com. This helps us understand how people use our site and where we can make improvements.

Device information including browser type, operating system, and screen resolution
IP address and general location data (city/region level, not precise GPS)
Pages visited, time spent on site, and navigation patterns
Referring websites and search terms used to find us
Technical performance data like page load times and error reports

How We Use Your Information

We're not in the business of collecting data for its own sake. Everything we gather serves specific purposes related to providing you with quality financial education services.

Primary Uses

Delivering course materials and managing your enrollment in our programs
Communicating about schedule changes, new course offerings, or important updates
Processing payments and maintaining accurate billing records
Providing technical support and responding to your questions
Improving our teaching methods based on aggregated learning outcomes
Sending educational resources and industry insights you've requested
Maintaining security of our platform and preventing fraudulent activity

Marketing Communications

We occasionally share information about upcoming programs or relevant financial analysis resources. You control these communications completely.

Every marketing email includes a clear unsubscribe option. Click it once, and you're removed from that particular communication stream. We respect your preferences immediately—no waiting periods or follow-up required.

Data Sharing and Third Parties

We don't sell your personal information. Period. That said, running an educational platform requires working with certain service providers who help us deliver our programs effectively.

Service Providers We Work With

These companies process data on our behalf under strict confidentiality agreements:

Payment processors for secure transaction handling (they never share full payment details with us)
Email service providers to deliver course notifications and communications
Cloud hosting services that store course materials and user data securely
Analytics tools to understand website performance and user experience
Customer support platforms for managing inquiries efficiently

Legal Requirements

Sometimes we're legally obligated to share information with authorities. This happens when Vietnamese law requires disclosure, when responding to valid legal processes like court orders, or when protecting rights and safety of individuals.

We review every such request carefully and only provide the minimum information legally required. Where permitted, we notify affected users about these requests.

Your Rights and Control

Your data belongs to you. We're just temporary custodians of it. You have substantial control over what we keep and how we use it.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.

Correct Inaccuracies

Update or fix any incorrect information in your profile. Most details can be changed directly through your account settings.

Delete Your Account

Request complete deletion of your account and associated data. We'll remove everything except records we're legally required to keep (like transaction history for tax purposes).

Restrict Processing

Limit how we use certain information while keeping your account active. For example, you can opt out of marketing while staying enrolled in courses.

Data Portability

Receive your data in a machine-readable format to transfer to another service provider if you choose.

Object to Processing

Disagree with how we're using your information for specific purposes. We'll review and respond to your concerns.

To exercise any of these rights, contact us at [email protected] with your request. We'll verify your identity and respond within the timeframes required by Vietnamese law.

Data Security Measures

Protecting your information isn't just a legal obligation for us—it's fundamental to maintaining the trust you place in us when you share personal details.

Technical Safeguards

Industry-standard encryption for data transmission (TLS 1.3) and storage
Regular security audits and vulnerability assessments of our systems
Multi-factor authentication for staff accessing sensitive information
Automated backup systems with secure, geographically distributed storage
Firewalls and intrusion detection systems monitoring for unauthorized access
Regular software updates and security patches applied promptly

Organizational Practices

Technology alone isn't enough. Our team follows strict protocols for handling personal data. Staff members receive regular privacy training and sign confidentiality agreements. Access to personal information is restricted to employees who genuinely need it for their work.

We maintain detailed logs of who accesses what data and when. If we ever detect a data breach that affects your information, we'll notify you within 72 hours as required by Vietnamese regulations.

What You Can Do

Security is a shared responsibility. Use strong, unique passwords for your account. Don't share login credentials with others. Log out when using shared computers. Enable two-factor authentication if available.

Be cautious of phishing emails claiming to be from TasklySoft. We'll never ask you to share your password via email or provide sensitive information through unsecured channels.

Data Retention and Deletion

We don't keep information longer than necessary. But "necessary" means different things for different types of data, partly because Vietnamese law requires us to maintain certain records for specific periods.

Retention Periods

Course enrollment and completion records: 7 years (for certification verification purposes)
Financial transaction records: 10 years (Vietnamese tax law requirement)
Marketing consent records: Until you withdraw consent, then 3 years to prove compliance
Technical logs and analytics: 24 months maximum
Customer support communications: 3 years after issue resolution
Inactive account data: Automatically deleted after 4 years of no activity

Deletion Process

When you request account deletion or when retention periods expire, we permanently remove your information from active systems. This includes deleting from production databases, removing from backup systems during the next backup cycle, and erasing from any analytics or reporting tools.

Some information may remain in archived records for legal compliance purposes, but it's no longer accessible for operational use and is securely isolated.

International Data Transfers

Our primary operations are based in Vietnam, but some of our service providers operate servers in other countries. This means your information might be processed or stored outside Vietnam.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using service providers with strong privacy certifications, implementing standard contractual clauses approved by Vietnamese authorities, and conducting due diligence on foreign processors' security practices.

You have the right to obtain information about the safeguards we use for international transfers. Contact us if you'd like specific details about where your data is processed.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device that help us provide better service. Some are essential for the site to function properly. Others help us understand usage patterns and improve your experience.

Types of Cookies We Use

Essential cookies that enable core functionality like logging into your account
Performance cookies that help us understand how visitors use our site
Functionality cookies that remember your preferences and settings
Analytics cookies providing insights into site traffic and user behavior

You can control cookie preferences through your browser settings. Blocking certain cookies may affect your ability to use some features of our site. Most browsers accept cookies automatically, but you can modify settings to decline them if you prefer.

Children's Privacy

Our services are designed for adults pursuing professional development in financial analysis. We don't knowingly collect information from individuals under 16 years of age.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll delete such information from our systems promptly.

Changes to This Policy

Privacy practices evolve as technology changes and regulations develop. We update this policy periodically to reflect those changes.

When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the changes take effect. Continuing to use our services after changes become effective means you accept the updated policy.

Minor updates like clarifications or contact information changes might not trigger notification, but we'll always update the "Last Updated" date at the top of this page.

Questions About Your Privacy?

We're here to help. If you have concerns about how we handle your information, questions about your rights, or issues accessing your data, reach out to our team.

Email: [email protected]
Phone: +84979825830
Address: 63 Lý Tự Trọng, Phường 1, Thành phố Vũng Tầu, Bà Rịa - Vũng Tàu, Vietnam

We aim to respond to all privacy inquiries within 5 business days. For complex requests, we'll acknowledge receipt immediately and provide a timeline for full resolution.