Refund Policy
We're committed to transparency in how we handle refunds for our financial analysis training programs
Refund Eligibility
We understand that choosing the right training program is a significant decision. That's why we've designed our refund policy to be fair and straightforward for everyone involved.
Full Refund Period
Request a complete refund within 14 days of purchase if you've accessed less than 25% of course materials.
Partial Refund Period
Between 15-30 days after purchase, receive a 50% refund if you've completed less than half the program.
Technical Issues
Full refunds available regardless of timeframe if we cannot resolve persistent technical problems affecting your learning.
Course Cancellation
Complete refund automatically issued if TasklySoft cancels a scheduled program before its start date.
Important Exclusions
- No refunds available after 30 days from original purchase date
- Courses where completion certificate has been issued are not eligible
- Programs with more than 50% content accessed cannot be refunded
- Promotional or discounted courses follow the same timeline but refund amount reflects paid price
- Corporate bulk purchases require separate refund negotiation
How to Request a Refund
We've made the refund process as simple as possible. Here's what happens from start to finish:
Submit Your Request
Email [email protected] with your order number, registered email, and reason for requesting a refund. We typically respond within 24 hours during business days.
Review Process
Our team verifies your purchase details, checks course progress, and confirms eligibility. This usually takes 2-3 business days. We might reach out if we need clarification.
Decision Notification
You'll receive an email explaining whether your refund was approved and the amount you'll receive. If denied, we'll explain why and suggest alternatives.
Processing Payment
Once approved, refunds are processed within 5 business days. The time it takes to appear in your account depends on your payment method and financial institution.
Account Access
Your course access is revoked once the refund processes. Any downloaded materials must be deleted. Certificates issued before refund requests become invalid.
Need Help With Your Request?
If you're unsure whether your situation qualifies for a refund, just ask. Our support team can walk you through the process and help you understand your options before you submit a formal request.
Processing Times by Payment Method
Refund speed varies depending on how you originally paid. Here's what to expect:
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit Card | 5-7 business days | Appears as credit on your statement |
| Debit Card | 7-10 business days | Returns to original account |
| Bank Transfer | 10-14 business days | Requires verification of account details |
| PayPal | 3-5 business days | Fastest refund method available |
| E-Wallets | 5-8 business days | Depends on provider processing |
These timeframes begin after we approve your refund request, not from when you submit it. International payments may take longer due to currency conversion and banking processes.
Common Refund Scenarios
Here are some situations we frequently encounter and how they're typically handled:
Changed Your Mind
Full refund if requested within 14 days and minimal content accessed. We get it — sometimes things just don't fit your needs.
Technical Problems
We'll work with you to fix issues first. If problems persist after reasonable attempts, full refund available at any time.
Course Not as Expected
Eligible for refund within policy timeframe. We encourage reviewing course descriptions carefully before purchasing.
Work Circumstances
Job changes or unexpected commitments qualify for standard refund policy. Consider our program pause option as alternative.
Duplicate Purchase
Full refund for accidental duplicate orders regardless of timeframe. Contact us immediately if this happens.
Want to Switch Courses
We can often transfer your payment to another program within 30 days instead of processing a refund.
Special Circumstances
Medical or Family Emergencies
We understand life throws unexpected challenges. If you're facing serious medical issues or family emergencies that prevent course completion, contact us directly. We'll work with you to find a solution — whether that's extending your access, pausing enrollment, or processing a refund outside normal windows. Documentation may be required.
Corporate Training Programs
Organizations purchasing multiple course licenses follow different terms. Corporate refund policies are negotiated individually based on the number of seats, program duration, and customization level. Contact our business team at [email protected] to discuss your specific situation.
Subscription-Based Access
Monthly subscribers can cancel anytime, but refunds aren't provided for partial months. Your access continues through the end of your current billing period. Annual subscriptions follow the standard 14-day refund window from initial purchase date.
Bundle Purchases
Course bundles can be refunded as complete packages within the 14-day window. Individual courses within bundles cannot be refunded separately. If you've started multiple courses in a bundle, the entire package becomes ineligible for refund.
Your Rights and Our Commitment
Beyond our standard policy, you have certain rights as a customer:
- Right to clear information about course content before purchase
- Access to functional platform and technical support throughout enrollment
- Fair treatment in refund request evaluation process
- Explanation of any refund denial with opportunity to appeal
- Protection of personal and payment information throughout the process
- Option to provide feedback about your course experience
We review our refund policy annually to keep it fair and relevant. If you believe your situation deserves special consideration outside these guidelines, we're willing to listen. Just explain your circumstances in detail when contacting our support team.
Questions About Refunds?
Our support team is here to help you understand this policy and navigate the refund process if needed. Don't hesitate to reach out before or after purchasing.